Policies You Agree to By Using Our Services
An appointment time is truly an ‘estimated time of arrival’. Arrival time will be in a 1-2 hour time span. As a mobile service, our schedule is subject to interruptions and delays, such as, but not limited to: Refueling, traffic, driving distance from previous appointment and running over on a previous appointment. If Pawsitively Purrfect Mobile Pet Grooming feels they will be more than30 minutes early or late, we will call or send you a text .
KEY ON FILE SERVICE
Pawsitively Purrfect Mobile Pet Grooming offers a ‘key on file service’. Client provides Pawsitively Purrfect Mobile Pet Grooming with a key to keep on file, a garage code, or some other form of access to the home, Pawsitively Purrfect Mobile Pet Grooming will come by at your scheduled grooming appointment time to care for your pet .Pawsitively Purrfect is not reasonable for damage do to grooming van , such as concrete , grass , or oil . We do use a generator to keep van running , unfortunately oil from the generator can leak out . If we see this has happened we will let client no so they can take care of it . Water can also run into lawn . We do use all bi0-friendly products .
Payment is due at time of service. Starting October 1 , 2023 a late fee per day of $5 a day will be added to your final payment . Pawsitively Purrfect Mobile Pet Grooming accepts cash, Venom and Cash App . Pawsitively Purrfect Mobile Pet Grooming will send this payment information to you .
Standard tips are very much appreciated .Tips are not included in price of grooming. Tipping is usually between 15 and 25% of the total bill.
We encourage you to preschedule your appointments up to 12 months in advance to ensure your dog will always have an appointment when they will need it.
GROOMING CANCELLATION POLICY
Groomers wages are commission based. If you cancel last minute, not only do we loose out on fitting in another customer, but the groomer looses income.This is why Pawsitively Purrfect has a strict cancellation policy to protect our groomers and make sure that this does not hurt their bottom line.
On all cancellations a $50 fee will be added and we will not continue service until paid. You will have to pay this in 7 business days. If you have a reserved spot for the whole calendar year you will still be charged $50 per pet. In the event Client needs to CANCEL appointment: Client understands that they must notify Pawsitively Purrfect Mobile Pet Grooming LLC. A text message will be sent out to every client on the Sunday prior to appointment. Please text back with a” yes” to confirm appointment. If you cancel your appointment you might lose your spot on the schedule and have to be put on a waiting list for your area again. After the third cancellation you will be dropped. Our appointment schedule is tightly booked for specific areas.
Client understands that cancellations may occur at any time by Pawsitively Purrfect Mobile Pet Grooming LLC due to weather/road conditions, equipment failure, etc. Client understands that every effort will be made to contact them for rescheduling.
FLEA/TICK INFESTATION/SALON SANITATION
Flea and tick infestation will NOT be tolerated. Client is responsible for keeping their pet(s) flea and tick free. If a flea or tick is found on your pet, Pawsitively Purrfect will administer a flea and tick shampoo to eradicate the fleas in order to maintain salon sanitation. $25 fee will be added plus $50 cleaning fee for van. We will have to take time to clean van to make sure other clients dont get fleas or ticks . This takes us 45mins to a hour to clean after appointment . Pushing us behind schudule around a hour .
SENIOR PETS AND PETS WITH HEALTH ISSUES
Grooming procedures sometimes can be stressful, especially for a senior pet or a pet with health problems. Because senior pets with health problems have a greater chance of injury, these pets will be groomed for cleanliness and comfort, in styles that will not add to their stress.Pawsitively Purrfect will not be responsible for accident or injury to an elderly pet during their grooming.
Client consents that Pawsitively Purrfect may take pictures of your pet, before and after grooming, and utilize the same for their website, social media for any and all and/or advertising purposes atPawsitively Purrfect discretion.
Client does hereby entrust their pet(s) to Pawsitively Purrfect Mobile Pet Grooming LLC for the purpose of grooming. Client is aware that all care will be taken with pet(s) for the safety of pet and groomer. Client is aware that neglect of pet’s coat can cause problems during and after grooming such as clipper/brush irritation. If pet doesn’t remain still during the grooming procedure, accidents can happen such as nicks from clippers or scissors.Pet may be shaved before bath due to matting. Shave down is a labor intensive process and is hard on equipment and the pet and groomer and does require an additional fee.
Pawsitively Purrfect Mobile Pet Grooming LLC has the right to refuse service in the event that a pet can NOT be handled safely. Tranquilized pets will not be accommodated as they should be groomed in the safety of a vet clinic/hospital with an ‘in-house’ groomer. The use of muzzles is an acceptable safety measure. We do not do aggressive dogs at all. Grooming services can be stopped mid-groom if necessary for the safety of the pet or groomer and client will pay full price of the groom.